TERMS & CONDITIONS

All Grey Gum products are handmade to order. After three business days your materials are ordered from our suppliers. For this reason we have the following refund and returns policies. Please ensure that you are happy with these terms of sale before placing your order. By placing an order on our website you are agreeing to the terms and conditions below.

REFUND & RETURNS POLICY

CHOPPING BOARDS, COASTERS & ACCESSORIES 

Change of Mind 

Within 3 business days of placing your order - Full refund 

After 3 business days of placing your order - No refund for change of mind

Returns policy

All our products are made to order. We cannot therefore accept returns unless there is a fault.

If there is a fault or issue with the workmanship of your chopping board we offer a no quibble returns policy. Send the faulty board back to us and we will send you a new one. 

BESPOKE ITEMS 

We offer refunds for change of mind as follows:

Within 3 business days of placing your order - Full refund 

After 3 business days and within 3 weeks of placing your order - 50% refund

After 3 weeks of placing your order - No refund for change of mind

Returns policy

All our products are made to order. We cannot therefore accept returns unless there is a fault.

 

Faulty products

If there is a fault or issue with the workmanship of your furniture please notify us by email as soon as you are aware of any issues. We will assess the problem and either repair or replace your furniture. 

 

Damage caused in transit  

If your product has been damaged in transit please notify us by email within 48 hours of receiving your products. If it cannot be repaired we will replace your products free of charge. 

HANDMADE PRODUCTS

Product images and colour variation

Whilst our digital photographs provide a good visual representation of the final product there may be a difference to the appearance of the timber under natural light. 


The appeal of handmade

Every piece is individual and variations in actual colour and grain patterns will occur. These variations are not faults and are what makes your furniture unique and is part of the appeal of buying handmade. 


Timber products and moisture

Timber is a naturally occurring material and is subject to movement depending on the moisture content in the air at that time. Table tops are protected using natural oils and waxes but will need to be cleaned and looked after correctly to preserve the life of the oils and therefore your furniture. Timber does not like to be saturated with liquid for any extended period of time as warping or excessive movement can occur. Please care for your table according to our care instructions, we can not accept liability for damage caused by improper care or misuse. 

CUSTOMER HAPPINESS

We love working with timber and are passionate about making beautiful furniture products that are handcrafted with meticulous care. We love to make our customers happy and aim to always meet your expectations. If you are unhappy in anyway please get in touch and we will do everything we can to make you happy again.